Ingeus

INFORMATION ABOUT THE ROLES

Q. How do I find out more about Ingeus vacancies?
A. Please click on the following links to find out more about some of the roles within Ingeus: advisors, administrators, managers.

Q. What are the working hours?
A. Our standard working hours are 9:00am to 5:30pm and all roles are full-time.

Q. What benefits can I expect?
A. We offer a comprehensive benefits package which all employees are entitled to once they have successfully passed their six-month probationary period. Click here for further details of our company benefits.

Q. I don’t have any welfare-to work experience; can I still apply for a position?
A. We do not specify previous welfare-to-work experience as an essential criterion for working for the company. We are looking for a number of attributes and will assess your CV and how well your covering letter answers the questions posed.

BEFORE YOU APPLY

Q. What do I do if I want to apply to more than one location?
A. When you apply online, you can specify your preferred location. Your covering letter gives you the opportunity to include all the locations you wish to be considered for so please state these clearly. Please do not submit your application or CV more than once and for each individual location.

Q. If I am a graduate can I apply in advance of completing my studies?
A. We welcome applications from students who are due to graduate in the next six months, but please state clearly on your covering letter when you will be available to work. If you are shortlisted we will ask you to attend an assessment day and if you are successful we will put your start date on hold until you are available.

Q. How should I submit my application?
A. We will only accept applications that are submitted through our online application form which allows you to upload a CV and covering letter. Please address your covering letter to: Human Resources Manager, Ingeus, The Registry, 3 Royal Mint Court, London, EC3N 4QN.

WEBSITE QUERIES

Q. I am experiencing problems with the website and I have been unable to submit my application.
A. If you are having problems with the site or it has frozen while you have been trying to submit your application, please call our recruitment line on 0207 265 3090 and a member of our HR team will call you within 24 hours.

AFTER YOU SUBMIT YOUR APPLICATION

Q. I have submitted my application but I am not sure whether you have received it.
A. Once you have submitted your application you will receive an email acknowledging its receipt. You can view copies of any correspondence that has been sent to you through the 'My Messages' section on the system.

Q. How will I find out whether my application has been successful?
A. You can track the progress of your application through the system, by clicking on the job title under ‘Submitted Applications.’

Q. My contact details have changed. How do I update my application?
A. You can edit your contact details through the system by clicking on ‘Edit Contact Details.’

Q. If I am shortlisted for an Advisor role, what happens next?
A. If your application is successful you will be invited to have a 40-minute telephone interview. If you are successful at this stage you will then be invited to attend an interview which will last 2-3 hours.

If your application is unsuccessful you will be informed by email.

Q. If I am shortlisted for an Administrator or Receptionist role, what happens next?
For candidates applying for an Administrator or Receptionist role, the half day will consist of a number of group exercises, three computer-based tests, including a numerical test, and an interview with one of our HR team.

You will either attend a morning session from 8:45am to 1:00pm or an afternoon session from 2:00pm to 6:00pm. After the assessment stage, all candidates will be informed of the outcome within three weeks.

Q. Will I receive feedback after my initial application and assessment day? A. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to candidates at any stage during the recruitment process.

PREVIOUS APPLICANTS

Q. I have previously applied for this role, but my application was not successful. Can I reapply?
A. We are unable to process applications from candidates who have submitted an application for the same role within the last six months. Candidates can reapply after six months have elapsed.

Q. I have previously attended an interview for this role. Can I reapply?
A. We are unable to process applications from candidates who have attended an interview for the same role within the last six months. Candidates can reapply after six months have elapsed.

Q. I have previously attended an interview for a different role. Can I apply for a separate vacancy?
A. You may apply for a different role and there are no time restrictions on when a new application can be submitted.

If your question has not been answered here and you require more information, please call our recruitment line on 0207 265 3090 and leave a message. A member of our HR team will respond to your query as soon as possible.